Refunds & Returns Policy

Effective Date: December 27, 2024

At ZainClicks, we aim to provide high-quality digital services, including website building and digital marketing, to help business owners enhance their online presence. We understand that occasionally, there may be situations where a refund or return is necessary. This Refunds & Returns Policy outlines the process, conditions, and timeframes for requesting refunds or returns.

1. Digital Services and Refund Eligibility

Since ZainClicks primarily offers digital services (website building, digital marketing, etc.), it is important to note that once a service is rendered or a digital product is delivered, we generally do not offer refunds for services that have been fully completed or for digital products that have been provided to the customer.

However, we do offer a refund or adjustment under the following circumstances:

  • If the service is not delivered as agreed: If there has been a significant failure in delivering the service you have purchased or if the delivered service does not meet the agreed-upon specifications.
  • If the service is canceled before completion: You may be eligible for a partial refund if you cancel the service request before work has begun or if the work is significantly incomplete.

2. Refund Process and Timeframe

If you believe that you are eligible for a refund, follow these steps:

  • Step 1: Contact our customer support team at [email protected] within 7 days from the date the service was rendered or the product was delivered. Please provide the following details in your request:
    • Order or invoice number
    • A description of the issue or reason for the refund request
    • Any supporting documentation or communication relevant to your claim
  • Step 2: Once we receive your request, we will review the issue and assess whether it meets our refund criteria. We aim to resolve refund requests within 5 business days.
  • Step 3: If your refund request is approved, we will process the refund. Refunds will typically be issued to the original payment method within 7-10 business days, depending on your payment provider.

Please note that we do not offer refunds for dissatisfaction with the results of services provided, as these services are customized for each client and outcomes may vary.

3. Cancellation of Services

If you wish to cancel a service before it has started or completed:

  • You can request a cancellation by contacting our customer support team at [email protected].
  • If the service has already begun, you may still be eligible for a partial refund based on the amount of work completed.
  • If the service is completely unused, you may be entitled to a full refund.

If your cancellation is after the service has been fully completed, no refund will be provided.

4. Non-Refundable Fees

Certain fees and charges may be non-refundable, including but not limited to:

  • Setup Fees: Any fees paid for initial setup or consultation that has been completed.
  • Payment Processing Fees: Charges from third-party payment processors may not be refundable.
  • Any promotional or discounted services: If discounts or special offers were applied, refunds may be issued based on the full price of the service, not the discounted amount.

5. Return of Digital Products

Given the nature of digital products (such as website designs, marketing materials, etc.), we cannot accept returns or exchanges once the product has been delivered to you. By purchasing our services, you acknowledge and agree that digital products are intangible and non-returnable.

6. Exceptions

Refund requests may not be eligible under the following circumstances:

  • Services or digital products that have been fully delivered or completed.
  • If the issue is due to incorrect information provided by you (e.g., wrong project details, late provision of required materials, etc.).
  • If you change your mind after the service has started or the product has been delivered.
  • If the service or product was canceled due to a breach of our Terms and Conditions.

7. How to Contact Us

If you have any questions about our Refunds & Returns Policy or wish to initiate a refund or return request, please reach out to our customer support team at:

8. Amendments to this Policy

ZainClicks reserves the right to update or modify this Refunds & Returns Policy at any time. We will notify customers of any significant changes by updating the “Effective Date” at the top of this policy. We recommend reviewing this policy periodically to stay informed about our practices.

By purchasing our services, you acknowledge and agree to the terms of this Refunds & Returns Policy.

Thank you for choosing ZainClicks. We appreciate your trust in our services and are committed to delivering the best possible experience for your business.